2016 Fall Conference – Presentations

 

NameTopic
Baljit SinghMonitoring and following through on Complaints, Concerns, Compliments, and Commitments within a health authority.
Michael NobleTools for Measuring Satisfaction as a Quality Indicator.
Daniel ZyrmiakCustomer Satisfaction is The Quality Imperative
Helen HealeyAccreditation view of Customer Satisfaction; the BC perspective
Cathy Fiordalisi SmithCustomer Satisfaction: a community based laboratory’s experience